1. Tariff/Charges for the plans chosen can be paid in advance (one month advance) or with first bill and such charges are refundable or adjustable as per pending bills.
2. GST @ 18% is included in the tariff / charges if not mentioned separately and is payable over and above the plan charges.
3. The Tariff Plans / Offers are subject to Guidelines / Directions / Orders issued by BSNL.
4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
5. Any one time charges paid to Maan Networks Pvt. Ltd. at the time of installation are non refundable.
6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
8. Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 90 days of acceptance of Optical Network Unit (ONU)/WiFi Router by Maan Networks Private Limited.
9. ONU/WiFi Router to be returned to a “person” appointed by Maan Networks Private Limited. It can be the local cable operator, Maan Networks retail partner or any logistics company appointed by Maan Networks Private Limited to recover back the ONU from customer location.
10. Any fault in ONU to be replaced by Maan Networks Private Limited within 5 working days from the time of raising complaint with Maan Networks Private Limited/BSNL.
11. Replacement of ONU due to upgrade / downgrade be done by Maan Networks Private Limited within 5 working days from the time of raising request with Maan Networks Private Limited / BSNL.
12. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Maan Networks Private Limited/BSNL. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
13. The ONU/WiFi Router devices provided by Maan Networks Private Limited against a security deposit will remain a property of Maan Networks Private Limited at all times.
14. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
15. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
16. Basis for selection of winners under any promotional campaign held by Maan Networks Private Limited, is on the Companies sole discretion.
17. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Maan Networks Private Limited or their sub-vendors.
18. All mentioned plans are subject to change or discontinuation without prior information.
19. Not all offered prices are available on renew and not all are available across the nation.
Last Updated on 10th September, 2020